Nextflow is developed and maintained by Astra Tech Technology. This Privacy Policy explains how the application collects, uses, stores, and protects information when users access or use the service. By using Nextflow, you agree to the practices described in this Privacy Policy.
Account Information: User names, company email addresses, and login credentials.
Ticket & Email Data: Incoming email content, ticket messages and replies, attachments, and sender/recipient addresses.
Technical Information: Device info, IP address, usage logs, and error/performance data.
Collected data is used to provide and maintain the ticket management service, convert emails into tickets, allow users to manage and respond to tickets, send replies via email, improve performance and security, and monitor system reliability.
Nextflow does not sell personal information to third parties. Data may be shared only within your organization, when required by law, or with trusted infrastructure service providers necessary for operating the application.
We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse, or disclosure. No method of electronic storage is completely secure, and absolute security cannot be guaranteed.
Organizations and users are responsible for maintaining account confidentiality, managing access permissions appropriately, and ensuring compliance with applicable data protection laws and internal policies.
Ticket and email data may be retained for operational, legal, or backup purposes as determined by the organization. Organizations may request deletion of user accounts or related data where applicable.
Nextflow may integrate with third-party email providers or infrastructure services. These services may process information according to their own privacy policies.
Nextflow is intended for business and organizational use only and is not directed toward children under the age of 13.
We may update this Privacy Policy from time to time. Updated versions will be published within the application or associated distribution platforms. Continued use after updates constitutes acceptance of the revised policy.
For questions regarding this Privacy Policy, contact us at support@astra-tech.net